Personal Message From Heather:
I believe the new agents need to be trained on all aspects of real estate, and they need to know you are there for them. I will go with them on appointments, sit with them while they write their first couple of agreements of sale, and even attend their first few closings with them. I also congratulate them and praise them often when they complete a transaction or acquire a new customer. Some days it can be tough out there, and the new agents need to feel that they can depend on their managers morning, noon, or night. I make myself available to all my agents 7 days a week. They always know how to reach me.
The experienced agent I view as my customer. Without them, we don't have a company. They do not need as much hand-holding as new agents; however whenever they have a difficult situation, they need to know I am there to help. I also take their ideas and suggestions seriously. I screen potential recruits very thoroughly so as to continue the same quality and harmony that now exists in my office. We emphasize quality, not quantity at Coldwell Banker Heritage. I also don't compete for business with my agents. It means a lot to them.
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Office Testimonials
Sharon Arnold: Why Coldwell Banker Heritage “WORKS FOR ME”! I have been a FULL TIME real estate professional with the company since 1984. I have found the level of support and on-going training to be superb. Management, as well as my fellow Associates, are truly a great group of caring people. They are always there when needed, and we all love to see each other do well, both in business and life. This is just a great company to be associated with. I’m with the company over 28 years….That pretty much speaks for itself!
Madeline Peters:_What I appreciate most in the Bethlehem office of Coldwell Banker Heritage is that everyone is trustworthy and you can feel free to leave information about your clients on your desk and it will not be touched. It is also an office that is concerned about you as an individual. Also, you are free to discuss everything and anything with Heather, our office manager.'
Wendy Benedict: My continued commitment to provide the highest level of professionalism and customer service will only be enhanced by a company whose philosophy is integrity, service, and above all else, quality. That is why I chose Coldwell Banker Heritage Real Estate. Heather is an extremely knowledgeable, trustworthy, and dependable manager. She strives to create a highly-functioning , yet fun, office environment.
Jonelle Koebele:_I started with CB Heritage as a secretary and then went on to getting my salesperson’s license. This is the best place I have ever worked by far. Heather is an amazing manager, and the agents are all so nice and hardworking. They have made me feel welcomed and part of the team since my first day of training..'
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| Coldwell Banker Heritage Real Estate
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| Heather McFadden - Manager |
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